Project Overview
About the project
NeuraTalk wanted an AI-powered customer service platform that could handle 80% of inquiries without human intervention. We built a multi-modal AI agent with natural language understanding and seamless human handoff.
The Challenge
Problem
NeuraTalk's support team was overwhelmed with repetitive queries. Average response time was 4+ hours, customer satisfaction was declining, and hiring more agents wasn't financially viable for a Series A startup.
Our Approach
Solution
Built a custom AI agent powered by fine-tuned LLMs with RAG (Retrieval-Augmented Generation) on their knowledge base. Includes sentiment analysis, escalation triggers, and a dashboard for monitoring conversation quality.
Results
Impact & outcomes
83%
Queries resolved by AI
< 30s
Average response time
94%
Customer satisfaction